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Thread: Dragon Story: General Bug and Issues Thread

  1. #1
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961

    Dragon Story: General Bug and Issues Thread

    If you cannot find a current thread for your issue and do not want to start up a new thread, please post here.

    Making sure you are using the most current version can help with many problems.


    If you would like to report a bug in Dragon Story, please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or
    Storm8 Studios ), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game (from the App Store only) Third party sites are not supported
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    Force Close your game


    Android General Issues
    To check your device version - go to Settings, About Phone, Android Version *
    note - you can check for updates in About Phone, System Updates
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Market/Google Play, either go to My Apps, or search game name (or Storm 8), click on app, open Description information, on the bottom it will show the current game version.

    If your Android device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game.
    While Dragon Story may not be installed from the Google Play store, there is a way to re-install it if you already have downloaded the app with your Google Play account. While there may be other methods to install the game on Android devices, please note that these methods aren't supported by Storm8 and they will not be able to offer technical support for installations from unauthorized sources.

    Quote Originally Posted by SpiritWind00 View Post
    Hi VelvetRose, can you please try the following and let us know how you get on... this is advice from S8. This workaround also works for Fantasy Forest Story too.

    On your device, try signing in with the SAME Google Play account you used before. If you are signed into the same account you used to originally download the app, it will still show up in your Library. Apps you've uninstalled or have on other devices will show up in the Library so you can find them later.

    Please try the following steps on your device:

    - Open the Google Play Store app and sign into the SAME Google Play account you used before
    - Tap on the 3 lines in the upper left hand corner of the screen and a menu should pop up
    - Tap on "My Apps & Games" at the top of the menu
    - Tap "Library" at the top of the screen
    - Locate the Dragon Story App in your Library and tap "Install"

    You might be able to reinstall both games this way.

    Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
    Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
    You can use a task ****er/manager to help free up memory for your device

    Kindle General Issues
    To check for your device version - Go to Settings, More, Device, System Version
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open Amazon Market, search game name (or Storm 8 ), scroll down to see current version

    If your Kindle is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Go to Settings, More, Applications - find your game, click, clear cache
    If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on


    Forum Rules


    Helpful Thread

    Transferring Games
    -


    You can transfer yourself:

    New Logon on Feature

    If you are still having trouble, you can contact support. The link is support.storm8.com.

    Notifications
    - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please submit a ticket to support.storm8.com so they can check you game.

    Purchased Gems (Gold) not showing up
    - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on S8 servers. If these do not work on returning your gems or item, then you would need to contact
    support.storm8.com.
    You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a
    Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).
    Last edited by Paul__; 05-10-21 at 09:08 PM. Reason: updating support links
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    What can I do to try to resolve my game issues?

    iOS General Issues
    If your iOS device is having issues, make sure you've tried the following:



    • Restart your device
    • Delete and reinstall the game
    • Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.

      For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.





    Connection Issues



    1. Force shut game
    2. Disconnect device cellular/wifi setting
    3. Switch off device
    4. Power off modem and router, and power up after 2 mins if you're using wifi connection
    5. Switch on device and reconnect cellular/wifi setting
    6. Start game

      If you are using wifi, the bandwidth and number of devices connected to it are contributing factors to your connectivity performance.





    Device Performance Issues
    Some older devices may have trouble keeping up with the game.



    • Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data].
    • Check that you have sufficient space on your device. Try deleting some unused apps/photos/videos etc if you don't.
    • Store away some (if not all) animated decorations .
    • Avoid running other apps in the background
    • Let your game settle for a few minutes (3 mins or so) after starting it, before you do any activity
    • Reduce the number of neighbours if you have close to a thousand





    Display/Graphics Issues



    1. Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data].
    2. Restart device and game
    3. Delete and reinstall game if the above doesn't work





    Sync Issues
    Ensure your connection is good. Always fresh start your game before you do any actions to avoid sync issues. It is recommended that we do not leave our games running in the background.



    • If you discover that you have forgotten to close out your game, force shut it without doing any activity and start it again.
    • You can force save your game progress by visiting a neighbor, clicking on your market or clicking Social/Community.
    • Do not leave your game immediately after your last action. Try to force save your game progress and sync with Storm8 servers before closing your game.



    Last edited by kooky panda; 05-25-16 at 09:43 AM.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    What are my options to continue playing Dragon Story on a Kindle Fire HD 6? The OS was updated to Fire OS 5.1.2 on April 23, 2016. Dragon Story will no longer run normally since that update. I can start (after clicking through warnings about compatibility issues) but the game will crash within seconds.

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by porkchomp View Post
    What are my options to continue playing Dragon Story on a Kindle Fire HD 6? The OS was updated to Fire OS 5.1.2 on April 23, 2016. Dragon Story will no longer run normally since that update. I can start (after clicking through warnings about compatibility issues) but the game will crash within seconds.
    No word yet on the games being compatible with this device. Sorry!
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    New Resident
    Join Date
    Jun 2016
    Posts
    1
    Hi,

    I think I have a huge problem. I got the goal to get the quest outpost. For some reason, I didn't have the option to actually buy it anywhere or place it from my inventory.

    But then my 9 year old got a hold of my tablet and managed to send off my fire dragon for a quest without the quest outpost building. Now, it's been more than the 6 hours it was supposed to take and I can't get my dragon back. When I try to click on the goal option that allowed my 9 year old to send off my dragon, a notification comes up that I have items to collect from my outpost, which I can't do because I don't have the building!

    What can I do?

    I'm on Android with Sun and Moon v2.4.0.1s54g
    Last edited by Smudg257e; 06-23-16 at 04:35 PM. Reason: Specs added.

  6. #6
    Farm Supplier
    Join Date
    Aug 2014
    Posts
    71
    Click image for larger version. 

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ID:	32109no meteor Click image for larger version. 

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ID:	32110a Meteor Click image for larger version. 

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ID:	32111a fruitful?
    I have problems in arctic island on different accounts... on the first account I have a Music dragon in artic Island which I can't sell or move. He occupied space in habitats (good for nothing). On another account I have a Fruitful shown as evolving in artic island. Right now I have another bug. I sold a meteor dragon to give some free space in a habitat for another meteor I hatched... Placed him in the habitat, feeded him ready to evolve.... The game chrashed and when I came back there was no meteor in evolve, no meteor in habitat and no meteor in the nest. But the meteor level4 which I sold before is shown in the evolve list with the remark "feed more". Is there anybody who has the same problems? I'll send some pics...
    Click image for larger version. 

Name:	image.png 
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ID:	32115 a Music Dragon in Artic Island which I can't sell or move.... I send him to breeding den with an ice age... hopefully he will go back to his habitat after breeding��
    Click image for larger version. 

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ID:	32116
    Last edited by utili68; 07-05-16 at 01:21 AM.

  7. #7
    How do I get a quest outpost??

  8. #8
    Rhino Keeper
    Join Date
    Jan 2016
    Location
    Hell on Earth AKA the Mojave desert
    Posts
    255
    Quote Originally Posted by atarrowood View Post
    How do I get a quest outpost??
    Once you reach level 11 the Quest Post will appear on your island

  9. #9
    Farm Supplier
    Join Date
    Jun 2015
    Posts
    68
    I got today's update and I really like the sort option for breeding. Unfortunately my travel button disappeared and I can't figure out how to get to my Arctic Isles.

  10. #10
    Rhino Keeper
    Join Date
    Jan 2015
    Posts
    114
    What happened with Arctic Isles?

    EDIT: Just saw the airship
    Last edited by RocioBM; 07-05-16 at 08:39 PM.

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