Logging in with different device / Have a new device

[tify74]

That is what I did, otherwise I wouldnt have seen the lvl of my other games. Problem is, that when I do that, my restaurant comes out as lvl 1, and its lvl 99.

[VanaCatu]

looking like this, but even more weird thing happened to my husband's acct just one week ago.
we investigated during one day with help of nbrs, collected facts and screenshots and sent it all to support, as we found that we cannot do anything from our side.
tks god, it was dragon story - they currently only have dragon, castle and fantasy individual support there...
but if you choose not "transfer" topic of your message, but "lost account" topic, - maybe they will help you, since this glitch is really weird and looking like database problem.
in our case, they reacted very fast. hope you'll be lucky too.

ps: i invited you, and your place is looking lvl99 to me. green, with blossom grove, food lab ovens etc...
i can send you screenshot if you wd need it.

[tify74]

So u dont think it will be one of those things that will fix itself if I am patient?

[Rynetory2]

So u dont think it will be one of those things that will fix itself if I am patient?

This will require Support to help you. Please contact Support: support form for further assistance. The forum is unable to help on investigation on individual account. Thanks.

[andrew0621]

I login my old account on 4/5.
I use the iOS system.
The game data auto sync to iOS game centre.

If I want to change back to Android device, how can I do?
I lost my Restaurant Story save(I know the save sync on the iOS game centre) on storm8
I try to login link up my Facebook account, but I can't got my old save after I login the facebook and game.

[kooky panda]

Log out of the game center on your iOS device.
Then on your android device try to log in.

[justmine2]

I too got a level 1 restaurant instead of my 99, I am logged in with my account name and password. Please advise

[kooky panda]

I too got a level 1 restaurant instead of my 99, I am logged in with my account name and password. Please advise

Please try playing for a few minutes to see if you 99 Level game kicks in.

[justmine2]

Thanks, but it didn't work. I've been playing it off and on since last night

[kooky panda]

Thanks, but it didn't work. I've been playing it off and on since last night

Make sure you have the most current version of game installed (from iTunes or google play).

If on iOS try going to settings-safari- clear data.

Also try turning wifi off then back on .