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Thread: Logging in with different device / Have a new device

  1. #1

    Logging in with different device / Have a new device

    New Device - transfer your games

    When you get a new device, you have a choice of setting a restaurant on your new device or transfer your current restaurant to it.

    To set a new restaurant:
    1. Download Restaurant Story unto your new device.
    2. Start playing on your new restaurant. Don't forget to set your new Storm8 ID and password.

    To transfer your current restaurant to your new device:
    1. Transfer your games (see below instructions).
    2. Log into your Game Centre if using iOS device
    3. Start Restaurant Story

    Transfer your games
    You can use the Login feature to transfer your Storm8 ID and all Storm8 games over to your new device. Since Restaurant Story does not have the login feature, you will need to use any game listed on Post 1 of the Login Feature thread instead.

    Please see the instructions on post 1 of the New Logon on Feature thread.

    If you have issues transferring your games, you can contact Storm8 Support: https://support.storm8.com/hc/en-us/requests/new and they can transfer your games.

    Note:
    (1) If you are selling or giving away your old device, it is recommended that you contact Storm8 Support: https://support.storm8.com/hc/en-us/requests/new and ask them to remove your Storm8 ID and games tagged to that device.

    (2) Playing on devices of different platforms may cause sync errors.
    Quote Originally Posted by FrozenTurtle View Post
    I am periodically experiencing sync errors. What's the problem?
    • If you recently transferred from iOS to Android, you may have some items that are not supported on the platform and appear invisible. Contact Storm8 Support: https://support.storm8.com/hc/en-us/requests/new so we can assist you in hiding those items and prevent the errors.

    Maintain your device
    Remember to do the general housekeeping periodically to maintain your device for the best in-game experience. Your game will slow down when your device is not performing well.
    • Always keep the latest software version for your device (e.g. operating software and game)
    • Make sure your device has plenty of space (by clearing unwanted apps, photos, documents, etc.)
    • Clear cache
    • Disconnect and connect to your cellular or wifi
    • Restart device
    Last edited by Rynetory2; 05-31-19 at 09:22 AM.

  2. #2
    Rhino Keeper
    Join Date
    Dec 2013
    Posts
    105

    Logging in with different device / Have a new device

    Logging out of Game Center does not work. I have sent two emails to support and no response. Where is the log into another account button? Please bring that back.

  3. #3
    Moderator SpiritWind00's Avatar
    Join Date
    Jun 2013
    Location
    The Glimmerwood!
    Posts
    11,082
    Unfortunately you have to wait for support if logging in and out of game centre doesn't work. Support are still working their way through requests.

    Is this what you did? This is for iOS -

    To log back into Game Center, please follow these instructions on your device:

    1. Device Settings (little silver cog icon on your device)
    2. scroll all the way down to Game Center
    3. tap Game Center and login where it says Apple ID.
    4. Restart Restaurant Story.

  4. #4
    Rhino Keeper
    Join Date
    Dec 2013
    Posts
    105
    Yes. Did not work. I cannot switch to other account. Game Center only recognizing 1 account on my iPad mini. Please bring back the option to log into another account in restaurant story.

  5. #5
    Sorry to hear that it didn't work for you. You'll have to wait for Support to assist you further on this.

  6. #6
    Rhino Keeper
    Join Date
    Dec 2013
    Posts
    105
    I still have not heard from support and I sent two emails.

  7. #7
    Please send me your ticket number via private message and I'll help you to check on your status.

  8. #8
    Rhino Keeper
    Join Date
    Dec 2013
    Posts
    105
    Sent private message and no reply.

  9. #9
    Quote Originally Posted by MamaFoodie View Post
    Sent private message and no reply.
    I've submitted your ticket earlier when you posted and I'm still waiting for reply from the team. Will update you when I get an answer. Sorry to keep you waiting.

  10. #10
    Rhino Keeper
    Join Date
    Dec 2013
    Posts
    105
    Still no response.

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