Ops your poor phone. Oh sweetie, in case you arent aware, you dont need your old phone to transfer. You just need your Storm8 ID and password. It can be scary to do it for the first time so I can understand if you want to wait for Support. But I'll post here in case you cant wait to get back into your game.
1. Install Storm8 games apps (those you play) on your new phone. (Log unto your Game Center if you're using iOS device)
2. Start Bakery Story and click on the Login feature (follow the steps in the Login feature thread)
3. Select to log into another account and enter your Storm8 ID and password then proceed.
Once it's done, you can start your Farm Story 2 app and continue farming.