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Thread: Won't load decor items

  1. #1

    Won't load decor items

    I haven't been able to purchase a sconce and a window because the decor items won't load. I need the decor items to complete Liam's tasks. Blue dots just keep spinning.

  2. #2
    Executive Chef
    Join Date
    Dec 2012
    Posts
    2,420
    Sorry to hear that! Could you leave the game on for a bit to see if the images will load? Please let me know. Thanks!

  3. #3
    Fashion Designer
    Join Date
    Apr 2015
    Posts
    584

    Images not loading for decoration

    Around 80% of my decorations are not loading. These include limited time decor items and regular items.

    Click image for larger version. 

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    Click image for larger version. 

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    This also means that the picture of Jack's cake will not show up in my goals list or as a reward (I know it is Jack's cake because this bug popped up around 3 days ago and I could see it before).
    Click image for larger version. 

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    I have already force closed, uninstalled and reinstalled, and waited several days before posting.

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Try going to settings- safari - clear out data, then restart your device.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Fashion Designer
    Join Date
    Apr 2015
    Posts
    584
    Thanks for the suggestion. Just tried it but it did not work.

  6. #6
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    I am sorry, but you will need to send an email to support@storm8.com so an agent can check your device and game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #7
    Executive Chef VanaCatu's Avatar
    Join Date
    Aug 2013
    Location
    Kiev / Ukraine
    Posts
    2,354
    Quote Originally Posted by CammoAmmo View Post
    Around 80% of my decorations are not loading. These include limited time decor items and regular items.
    [...]
    I have already force closed, uninstalled and reinstalled, and waited several days before posting.
    i have the same issue since "to-go orders weekend" started.
    no more market tabs affected, only decor one.
    i have no problems with it because when i try to put them in my bakery, they are all seen (incl. those i don't have in my inventory).
    i might be wrong, but i have an impression that some of them were resized (at least town flower seems bigger than earlier), these changes cd be the reason...
    i only afraid that this is due to coming event / new content. hope it will be fixed till then and we can see those wonderful new things

  8. #8
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,667
    I was having this issue... I did the following and it worked for me. You may like to try and see if they work for you.

    1. Disable cellular or wifi connection on your device
    2. Restart device (and modem and router if you are using wifi connections)
    3. Dont start other apps, just start Bakery 2

  9. #9
    Executive Chef VanaCatu's Avatar
    Join Date
    Aug 2013
    Location
    Kiev / Ukraine
    Posts
    2,354
    Quote Originally Posted by rynetory2 View Post
    1. Disable cellular or wifi connection on your device
    2. Restart device (and modem and router if you are using wifi connections)
    3. Dont start other apps, just start Bakery 2
    good trick! didn't work for bs2 decor tab - but somehow had treated my lovely "invisible egg" in dragons, wow! now i know wht to do when next time my nests get only timer and no egg under it. thank you

    for decor, well, not a big deal so far. let's hope it'll be fixed withing update day

  10. #10
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,667
    Sorry that it didnt work for your Bakery but glad that you found your dragon egg!

    Merging thread.

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