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Thread: Scheduled Maintenance Sunday 3/13

  1. #11
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,320
    Quote Originally Posted by annabellsam View Post
    I'm was a level 99 player on restaurant story, but since 10/2/2016 the game was reset itself and send me back to level 1, i totally can't to login again in the Android phone, but in my iPad still can show my restaurant, may i know when will fix this problem?
    You will need to send an email to support@storm8.com so an agent can help recover your game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  2. #12
    Rhino Keeper
    Join Date
    Aug 2015
    Posts
    137
    Why did the system have to go down for 2hrs+?
    2hrs+ is a considerably long time for any modern system to undergo maintenance.
    Imagine that one couldn't access their bank, watch streaming movies, play mmorpg, listen to online radio for that length of time.
    Downtime could be minimised by blue-green deployment techniques, e.g. having two identical production environments deploying the new version to one, do final testing on that and then switch users from one to the other.

  3. #13
    New Resident
    Join Date
    Jul 2015
    Posts
    1
    If you uninstall and reinstall, will your progress be reset or will it save it?
    Quote Originally Posted by kooky panda View Post
    Please try deleting and redownloading the game. Also try closing out any applications running in the background.

  4. #14
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,320
    Quote Originally Posted by Ktkat2985 View Post
    If you uninstall and reinstall, will your progress be reset or will it save it?
    Your game progress is saved on the storm 8 servers.
    Make sure you have set up a storm ID and password for your games.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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