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Thread: Cannot Refresh a To Go Order

  1. #1
    Rhino Keeper
    Join Date
    Nov 2011
    Posts
    244

    Cannot Refresh a To Go Order

    I have just been presented with a new to go order that includes the cinnamon roll cake that I am still 1M coins away from unlocking. I am trying desperately to exchange the order with the refresh button but it will not work. It has always worked in the past, is this a bug in the Valentine version?

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Please try restarting your game to see is this corrects the issue.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    Rhino Keeper
    Join Date
    Nov 2011
    Posts
    244
    Restarting did not change anything.

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    I just refreshed an order on my game. ( I have the new version) .
    No issues.

    Please send an email to support@storm8.com so an agent can check your game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Farm Supplier
    Join Date
    Jan 2016
    Posts
    54
    I had the same problem earlier today. I tried multiple times and the To Go Order wouldn't refresh. It was acting as though I didn't hit the refresh button at all. But after 30 minutes or so I tried again and it worked. So maybe just wait and try again?

  6. #6
    Rhino Keeper
    Join Date
    Nov 2011
    Posts
    244
    I keep trying, but it's still not responding. I sent an email to support as suggested, we'll see what happens.

  7. #7
    Rhino Keeper
    Join Date
    Nov 2011
    Posts
    244
    It finally refreshed, but I was sure nervous jamming on that little button next to the very large button that finishes the order for 23 gems. I wonder if that was done intentionally as a gem trap? (Typed in sarcasm font)

  8. #8
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Oh glad you got refreshed!!!
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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