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Thread: Please read this before posting bug reports

  1. #1

    Lightbulb Please read this before posting bug reports

    If you would like to report a bug or issue, please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and its version number (check under settings-device)
    2. Your game version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem and what you were doing when the problem occurred
    4. A screenshot of the problem if possible/applicable (How To A Post Photo On The Forum)

    You can either post in the
    (1) Farm Story 2- Current Bugs and Issues thread
    (2) existing thread of the same problem
    (3) start a new thread

    Before you start a new thread, please check to see if there is any existing thread of the same problem as yours to avoid duplicate threads.

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or Storm8), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.
    Last edited by Rynetory2; 12-28-17 at 08:46 PM.

  2. #2
    What can I do to try to resolve my game issues? (Found in Post #17 in Main Guide)

    iOS General Issues
    If your iOS device is having issues, make sure you've tried the following:
    • Restart your device
    • Delete and reinstall the game
    • Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.

      For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.


    Connection Issues
    1. Force shut game
    2. Disconnect device cellular/wifi setting
    3. Switch off device
    4. Power off modem and router, and power up after 2 mins if you're using wifi connection
    5. Switch on device and reconnect cellular/wifi setting
    6. Start game

      If you are using wifi, the bandwidth and number of devices connected to it are contributing factors to your connectivity performance.


    Device Performance Issues
    Some older devices may have trouble keeping up with the game.
    • Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data]
    • Check that you have sufficient space on your device. Try deleting some unused apps/photos/videos etc if you don't.
    • Store away some (if not all) animated decorations on your farm
    • Avoid running other apps in the background
    • Let your game settle for a few minutes (3 mins or so) after starting it, before you do any activity
    • Reduce the number of neighbours if you have close to a thousand
    • Delete and reinstall game if the above doesn't work


    Display/Graphics Issues
    1. Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data].
    2. Restart device and game
    3. Delete and reinstall game if the above doesn't work


    Sync Issues
    Ensure your connection is good. Always fresh start your game before you do any actions to avoid sync issues. It is recommended that we do not leave our games running in the background.
    • If you discover that you have forgotten to close out your game, force shut it without doing any activity and start it again.
    • You can force save your game progress by visiting another farm, clicking on your newspaper or clicking Social/Community.
    • Do not leave your game immediately after your last action. Try to force save your game progress and sync with Storm8 servers before closing your game.
    Last edited by Rynetory2; 06-29-16 at 05:17 AM.

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