I still didn't receive any help concerning my issue with the game.
Same issue here...on a Wiko rainbow. After an update of google apps i can't open the game. It is blocked on the start screen with the S8 logo.
I'm level 31 on the game.
I am having issue also with not being able to open bakery story.... but mine has the bakery story logo and then the middle just keeps with the spinning circle yet game never starts back...anyone having this issue?
Unfortunately, the issues of the games not opening are with your devices and your ISP. You may need to try these tricks a few times to get them to work.
This link I've compiled in The Castle Story Hub has all of the current help and support that can be offered to players who are experiencing issues in loading any of their games. Hope it helps some of you reestablish your games.