Bygone Ballroom habitat missing!

[rodant]

I bought the Ballroom Habitat this afternoon, but when I opened the game later, it is missing. There's just an empty space on my island where it was? Please help!

[[S8] Elsa]

Sorry to hear about that. Please email support@storm8.com for assistance. Please include your Storm8 ID for the account you need help with. You can PM me the ticket number.

[Window6915]

I lost my Bygone Ballroom also. I did email support but have not heard back yet.

[Window6915]

I had purchased bygone ballroom and it was missing a couple hours later along with the gold i used to purchase it.
Thanks, Wendy

[Window6915]

Does anyone know when they finally get to me... Will I get the item back or the gold i used to purchase it? I do not want to miss out on the item.
Thanks!

[Window6915]

Have you heard anything yet?

[Window6915]

I have not yet received a response from anyone about my inquiry above. It has been well over a week. Terrible customer service! I have sent in another email this one is request (#1912141).
I am starting to get angry. Seems to be the only way to get a response.

[kooky panda]

I will see if someone can check your ticket. There was limited staff on because of the Thanksgiving Holiday.