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Thread: Current Bugs and Issues for Frozen Frenzy Mania

  1. #1
    Senior Moderator kooky panda's Avatar
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    Current Bugs and Issues for Frozen Frenzy Mania



    Making sure you are using the most current version can help with many problems.


    If you would like to report a bug in Frozen Frenzy Mania , please make sure to include the following:

    1. Your device and it's version number
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.






    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    How to transfer games to a new device:

    Transferring Games - You can email support@teamlava.com and they can transfer your games.

    You can also transfer yourself:

    If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.

    You can also try to recover your games (if you had a password set up)

    New Logon on Feature(IOS AND ANDROID ONLY)

    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    Blank screen for Gem (Gold) Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

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    How to submit Support Request

  2. #2
    New Resident
    Join Date
    Oct 2016
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    2
    Since downloading the new iOS on and iPad Air and an iPad Pro this Frozen Mania doesn't work. It freezes before Yu can even start the game.

  3. #3
    Quote Originally Posted by UltraMax3 View Post
    Since downloading the new iOS on and iPad Air and an iPad Pro this Frozen Mania doesn't work. It freezes before Yu can even start the game.
    Can you try reinstalling the game and see if it works?

  4. #4
    New Resident
    Join Date
    Oct 2016
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    3

    Frozen frenzy mania issue

    Since I updated the Frozen Frenzy Mania it will only load the levels up to 55 and I am on level 147 it just keeps saying downloading and it never loads the other levels. I've tried uninstalling it and reinstalling it twice and nothing seems to work.

  5. #5

  6. #6
    Farm Supplier
    Join Date
    Nov 2012
    Posts
    53
    I had the blank screen today and was "forced" to downoload the latest version. Well, I knew I was right not doing it earlier. Snowflake is blocking everything! It says "tap here" but nothing happens. If I recall correctly, the same thing happened a while ago with Hungry Babies. I am level 300+, is there something I can do to play?

  7. #7
    New Resident
    Join Date
    Aug 2015
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    2
    Hi .I was playing with #779 .I spent 5 gems at the end of the game but it was impossible to do anything.My solution was To close the game. After that I made a start with another and it was the same thing : impossible to do any action.I loose 2 games and 5 gems .please let them back. Thanks
    Klod7

  8. #8
    Senior Moderator kooky panda's Avatar
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    Quote Originally Posted by klod7 View Post
    Hi .I was playing with #779 .I spent 5 gems at the end of the game but it was impossible to do anything.My solution was To close the game. After that I made a start with another and it was the same thing : impossible to do any action.I loose 2 games and 5 gems .please let them back. Thanks
    Klod7
    I have reported this over.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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