Gems were taken for upgrade, but track never upgraded

[DiggingItUp]

With the last challenge for the horses, when I had 15 minutes left to upgrade my Horse Track to level 5, I decided to finish using gems (20 & 25= 45 gems), and my gems disappeared, but my track is still at level 4. I thought I had to get o level 5 to earn the horse stable, (looked up just now and see that is not the case) so since it is pretty pointless to upgrade now, could my gems be returned since it never was upgraded? At the very least, could my track be upgraded? Frustrating to spend 45 gems on nothing (aside from the gems traps that have cost me hundreds of gems because of glitches and sudden movement of game board). I did do a hard shut down and rebooted my phone & did nothing. Thanks

[kooky panda]

Please send an email to support@storm8.com for assistance.

Thanks

[PikaSquirrel]

With the last challenge for the horses, when I had 15 minutes left to upgrade my Horse Track to level 5, I decided to finish using gems (20 & 25= 45 gems), and my gems disappeared, but my track is still at level 4. I thought I had to get o level 5 to earn the horse stable, (looked up just now and see that is not the case) so since it is pretty pointless to upgrade now, could my gems be returned since it never was upgraded? At the very least, could my track be upgraded? Frustrating to spend 45 gems on nothing (aside from the gems traps that have cost me hundreds of gems because of glitches and sudden movement of game board). I did do a hard shut down and rebooted my phone & did nothing. Thanks

Please PM me the ticket number once you have submitted an email to support@storm8.com, thanks!

[DiggingItUp]

Thank you. I will send email and let you know the ticket number when I get one.