I've not been able to open my game for 2 daysI emailed support on Saturday and still have not heard anything. I play on Kindle HDX and have uninstalled/reinstalled, restarted my device and force closed many times. Can a mod please please please check on this?
Thanks!
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Are you experiencing a connection error or are you crashing?Originally Posted by Gypsy_Cat
I've not been able to open my game for 2 days
Thanks!
It's just crashing. All of my other games are fine
When I try to open the app, the title screen appears with the little spinning circle. It spins for about 3 seconds, stops, then the app closes itself.
Thanks for the info. Does it allow you to report? If it does, can you please tap Report > Preview and scroll down. You'll want to look for text that says Error, Exception Error, or Exception Class Error. If you're able to write down the error message, can you please send me a private message with what you receive?
I don't see anywhere that I can report or get an error message
It's been 4 whole days
I just got the most infuriating (non)reply from supportI really hate it when the 'advice' you are given is something so basic that you would be an idiot if you hadn't already tried it
It's been 13 days since I've been able to open my game and have not gotten any help from support at all. I am thoroughly disgusted
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