Inventory Cleaned Out! Help

[freesiawoods]

A couple days ago I opened my daughter's game which she's given up but I play. I realised the bombs and dynamites were set to zero although I had at least 20 of each. Today I realized that everything in storage is gone-- quite a few dragons, all parts, decor, everything!! Has anyone had the same problem? I will email TL but I am in shock.

[freesiawoods]

So no help for me either by emailing or here on the forum.

[[S8] Elsa]

Sorry to hear about this! Please email support@teamlava.com with a list of the items that you're missing and your Storm8 ID. Please message me the ticket number you receive. Thank you!

[freesiawoods]

Hi Elsa, they have responded (ticket #redacted) but I am totally confused what has happened to my account. First they claim I am allowing a minor to own the game then they say I haven't logged in since June. I can't provide a list of missing items because there are just too many.

[[S8] Elsa]

Removing your ticket information. We'll ask them to follow up.