Country Picnic World Event August 25 to September 1

[DeeDe99]

When you write crappy code you get lots of complaints. LOL Too funny TL. Not to mention they probably only have 2 staffers to handle all those tickets.

I'm finding they don't actually READ the emails properly. I have two active tickets with them at the moment and it is clear from the responses they are giving me, they are not reading the detail I provide. I'm hardly an IT newbie, but I think perhaps they get a lot of "user error" type tickets so make that assumption first.

I got a reply explaining Google wallet - my ticket has NOTHING whatsoever to do with making any purchases! It was about late notification of events and I pointed out if we got notifications late we quite likely wouldn't purchase the offering because it was late therefore they would lose revenue - nothing about my buying anything!

I also think it is possible their help desk is "off shore".

[cocauina]

Support is pretty busy right now, not just with Dragon story, but some issues with the other games.
An agent should be responding soon.

I know they were busy, I can image, DS is not the only game that TL has, I know that.

And a Support just replied to me and I have the Watermelon back now.

I'm finding they don't actually READ the emails properly. I have two active tickets with them at the moment and it is clear from the responses they are giving me, they are not reading the detail I provide. I'm hardly an IT newbie, but I think perhaps they get a lot of "user error" type tickets so make that assumption first.

I got a reply explaining Google wallet - my ticket has NOTHING whatsoever to do with making any purchases! It was about late notification of events and I pointed out if we got notifications late we quite likely wouldn't purchase the offering because it was late therefore they would lose revenue - nothing about my buying anything!

I also think it is possible their help desk is "off shore".

I know that feel.. I've already had at least, from what I remember, one support asking me what I already had answered in the request that he/she didn't read properly.

[Kennedward]

Is the problem fixed yet?

[cocauina]

Is the problem fixed yet?

Me, PurpleDragonLady55 and blackeneddove already have the Watermelon, don't know about the rest of the players...

[Kennedward]

Me, PurpleDragonLady55 and blackeneddove already have the Watermelon, don't know about the rest of the players...

That's good to hear, hope it's fixed for everyone else!