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Thread: Did not Get Gems

  1. #1
    Rhino Keeper
    Join Date
    Apr 2015
    Location
    New Jersey
    Posts
    110

    Did not Get Gems

    I posted in another thread that I bought gems and haven't received them yet nor did I get a receipt....well I finally got the invoice today and still no gems...I emailed itones (since the invoice came from them) about it, but not sure if they were the ones i should question

  2. #2
    Farm Supplier gabstarx's Avatar
    Join Date
    May 2015
    Location
    Australia
    Posts
    55
    This I horrible so sorry to hear this happen to you especially since the price of gems in this game is so high I would be emailing teamlava and give them your account to your game details and get them to look into it something similar happen to me and the corrected the problem within 2days hope you get your gems soon

  3. #3
    Rhino Keeper
    Join Date
    Apr 2015
    Location
    New Jersey
    Posts
    110
    Quote Originally Posted by gabstarx View Post
    This I horrible so sorry to hear this happen to you especially since the price of gems in this game is so high I would be emailing teamlava and give them your account to your game details and get them to look into it something similar happen to me and the corrected the problem within 2days hope you get your gems soon
    How do I contact them?

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
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    51,961
    Quote Originally Posted by xxangelmariexxx View Post
    I posted in another thread that I bought gems and haven't received them yet nor did I get a receipt....well I finally got the invoice today and still no gems...I emailed itones (since the invoice came from them) about it, but not sure if they were the ones i should question

    Please try force closing your game and check to see if they show up.

    If they are still missing, please email a copy of the your receipt to support@teamlava.com .

    Thanks
    Last edited by kooky panda; 05-18-15 at 12:02 PM.
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