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Thread: Purchase error

  1. #1
    Rhino Keeper
    Join Date
    Jan 2013
    Posts
    141

    Purchase error

    When I try to purchase gems I get a message saying "this in-app purchase has already been made and will be restored for free." But, the gems do not show up on my account. This has happened three times now.

  2. #2
    Executive Chef [S8] Regina's Avatar
    Join Date
    Sep 2012
    Posts
    2,753
    Quote Originally Posted by elizabetheva View Post
    When I try to purchase gems I get a message saying "this in-app purchase has already been made and will be restored for free." But, the gems do not show up on my account. This has happened three times now.
    Please try to force-close the app and reopen to see if it will cause the purchase to go through. You can also try signing out of your Apple ID and signing back in. Please email support@storm8.com for assistance with this matter, thank you!

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