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Thread: Finished the cruise ship but can't get Luana?

  1. #41
    Same problem. Bought gems to get luana, It says I bought her. Then I hit collect and the game crashes. Have tried it over and over. Please help.

    Closed out of here and went back in. Don't know what happened. The gems were missing. I got her. Great. Thanks so much.
    Last edited by ShirleysFantasy; 04-25-15 at 11:36 PM.

  2. #42
    Here's hoping it works for me too. Same problem. I get the picture of Luana and the collect button but nothing happens when I tap it.

    --And like magic, it worked! thanks!
    Last edited by oldblackmagic; 04-25-15 at 11:55 PM.

  3. #43
    New Resident
    Join Date
    Apr 2015
    Posts
    1
    I have the same problem, the game crashed once i try to collect Luana. Already opened a ticked by sending an email to storm8 support center, hope they can fix this bug. My userID is guillazsr and i'm on level 19.

  4. #44
    Same problem, spent gems for the last order to get her but screen frozen on continue!

  5. #45
    Like magic, as soon as I posted and logged back in it worked!

  6. #46
    I finished the event minutes before the cruise ship left, but whenever I tried to click collect on Luana the game crashed, and now the ship left and I have NO Luana, help please!

  7. #47

    Same prob as everyone else

    I only needed to spend 70 gems to finish - which I tried to do several times. It would get to the 'collect' screen and then crash. However it didn't take my gems and so far Luana hasn't appeared. I forced closed after each crash. Thanks!

  8. #48
    Executive Chef FrozenTurtle's Avatar
    Join Date
    Feb 2012
    Posts
    4,248
    Sorry about this! We're looking into the issue right now.

  9. #49
    New Resident
    Join Date
    Apr 2015
    Posts
    1
    Same here I tried to buy Luana with 35 gems and it crashed every time I tried to hit collect
    My id letty505

  10. #50
    New Resident
    Join Date
    Apr 2015
    Posts
    2
    I collected Luana few minutes before the challenge end but now its shows that I never finished the game. Luana is still locked. I spent around 350 gems to finish this challenge. Please help. My ID is Duder 312

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