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Thread: Inventory Cleaned Out! Help

  1. #1
    Executive Chef
    Join Date
    Jan 2013
    Posts
    1,694

    Inventory Cleaned Out! Help

    A couple days ago I opened my daughter's game which she's given up but I play. I realised the bombs and dynamites were set to zero although I had at least 20 of each. Today I realized that everything in storage is gone-- quite a few dragons, all parts, decor, everything!! Has anyone had the same problem? I will email TL but I am in shock.

  2. #2
    Executive Chef
    Join Date
    Jan 2013
    Posts
    1,694
    So no help for me either by emailing or here on the forum.

  3. #3
    Sorry to hear about this! Please email support@teamlava.com with a list of the items that you're missing and your Storm8 ID. Please message me the ticket number you receive. Thank you!

  4. #4
    Executive Chef
    Join Date
    Jan 2013
    Posts
    1,694
    Hi Elsa, they have responded (ticket #redacted) but I am totally confused what has happened to my account. First they claim I am allowing a minor to own the game then they say I haven't logged in since June. I can't provide a list of missing items because there are just too many.
    Last edited by [S8] Elsa; 09-01-15 at 10:18 AM.

  5. #5
    Removing your ticket information. We'll ask them to follow up.

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