Sorry to hear about this. Are you using Verizon FIOS wifi?
If you are using FIOS, we're currently investigating this. If you are experiencing this and have access to a computer where the wifi issue is occurring, please follow these steps:
For WINDOWS:
1. Open the Command Prompt. You can do this by clicking start->run-> type in "cmd".
2. Highlight and copy the line below:
tracert -w 2 bakery.teamlava.com > "%userprofile%\desktop\SOPoutput.txt"
3. Right click on your Command Prompt window bar. Go to edit-> paste (hit enter) wait for it to finish, it may take some time.
4. Attach the SOPoutput.txt on your Desktop to an email and send to
support@teamlava.com.
5. Send a
forum PM to Elsa with the ticket number.
For MAC:
1. Click on Go > Applications > Utilities > Terminal
This will create a shell window.
2. Copy the line of text below in to the shell window (paste) hit enter
traceroute -w 300 bakery.teamlava.com > Desktop/mactrace.txt
It may take sometime to finish that command.
3. Attach the mactrace.txt on your Desktop to an email and send to
support@teamlava.com.
5. Send a
forum PM to Elsa with the ticket number.