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Thread: Not connected to the internet....

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  1. #1
    New Resident
    Join Date
    Feb 2015
    Posts
    9

    Not connected to the internet....

    Just started playing Fashion Story yesterday. I also play Bakery Story.

    Tried to gain access to Fashion Story this evening to pick my orders. And received this message 'fashion story is a online game requiring an internet connection. We cannot detect an internet connection...'

    I'm playing the game on my Kindle Fire HD. I'm connected to my home WIFI connection. I'm able to open up Bakery Story and play with no problems.

    I've turned my Kindle off and restarted it....no luck.
    I've gone to Settings, Applications, Fashion Story and cleared the cache and restarted my Kindle....no luck. Still get the same error message.

    Please help

  2. #2
    Admin Community Manager [S8] Elsa's Avatar
    Join Date
    May 2011
    Posts
    7,067
    Sorry to hear about this. Are you using Verizon FIOS wifi?

    If you are using FIOS, we're currently investigating this. If you are experiencing this and have access to a computer where the wifi issue is occurring, please follow these steps:

    For WINDOWS:
    1. Open the Command Prompt. You can do this by clicking start->run-> type in "cmd".

    2. Highlight and copy the line below:

    tracert -w 2 bakery.teamlava.com > "%userprofile%\desktop\SOPoutput.txt"

    3. Right click on your Command Prompt window bar. Go to edit-> paste (hit enter) wait for it to finish, it may take some time.

    4. Attach the SOPoutput.txt on your Desktop to an email and send to support@teamlava.com.

    5. Send a forum PM to Elsa with the ticket number.


    For MAC:
    1. Click on Go > Applications > Utilities > Terminal
    This will create a shell window.

    2. Copy the line of text below in to the shell window (paste) hit enter

    traceroute -w 300 bakery.teamlava.com > Desktop/mactrace.txt
    It may take sometime to finish that command.

    3. Attach the mactrace.txt on your Desktop to an email and send to support@teamlava.com.

    5. Send a forum PM to Elsa with the ticket number.

  3. #3
    New Resident
    Join Date
    Feb 2015
    Posts
    9
    Quote Originally Posted by [S8] Elsa View Post
    Sorry to hear about this. Are you using Verizon FIOS wifi?

    If you are using FIOS, we're currently investigating this. If you are experiencing this and have access to a computer where the wifi issue is occurring, please follow these steps:

    For WINDOWS:
    1. Open the Command Prompt. You can do this by clicking start->run-> type in "cmd".

    2. Highlight and copy the line below:

    tracert -w 2 bakery.teamlava.com > "%userprofile%\desktop\SOPoutput.txt"

    3. Right click on your Command Prompt window bar. Go to edit-> paste (hit enter) wait for it to finish, it may take some time.

    4. Attach the SOPoutput.txt on your Desktop to an email and send to support@teamlava.com.

    5. Send a forum PM to Elsa with the ticket number.


    For MAC:
    1. Click on Go > Applications > Utilities > Terminal
    This will create a shell window.

    2. Copy the line of text below in to the shell window (paste) hit enter

    traceroute -w 300 bakery.teamlava.com > Desktop/mactrace.txt
    It may take sometime to finish that command.

    3. Attach the mactrace.txt on your Desktop to an email and send to support@teamlava.com.

    5. Send a forum PM to Elsa with the ticket number.

    Yes....my WIFI is through Verizon Fios. I'll try this and see what happens.....

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