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Thread: Lost my Treebra!!

  1. #1
    New Resident
    Join Date
    Dec 2014
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    Lost my Treebra!!

    Used gems to speed up so could try to finish the tournament before off to bed. Won the last battle, but because nest was occupied, had to leave it in storage (did check it was there). Collected habitats, visited two nbrs and got to sleep (I think game was left open).

    This morning when was gonna hatch it, the treebra was gone!?! What happened?!

    I've had a few glicthes before, like suddenly everything freezes for a few seconds and everything I just did is undone. Sometimes the pony gallops in screen, but not always. I guess its something to do with lost connection. But this time there was no glitch, played many minutes and visited nbrs (wich is not possible us connection is lost) after I won. So who came and stole my treebra while I was sleeping???

  2. #2
    Senior Moderator kooky panda's Avatar
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    Mar 2011
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    Try restarting your device , then check your inventory again. If he is still missing, please send an email to support@teamlava.com so an agent can check your game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    Executive Chef [S8] Regina's Avatar
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    Sep 2012
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    Quote Originally Posted by KrideCity View Post
    Used gems to speed up so could try to finish the tournament before off to bed. Won the last battle, but because nest was occupied, had to leave it in storage (did check it was there). Collected habitats, visited two nbrs and got to sleep (I think game was left open).

    This morning when was gonna hatch it, the treebra was gone!?! What happened?!

    I've had a few glicthes before, like suddenly everything freezes for a few seconds and everything I just did is undone. Sometimes the pony gallops in screen, but not always. I guess its something to do with lost connection. But this time there was no glitch, played many minutes and visited nbrs (wich is not possible us connection is lost) after I won. So who came and stole my treebra while I was sleeping???

    Sorry about that! Please email support@teamlava.com for assistance and PM me the ticket # so that we can help as soon as possible. Thank you!

  4. #4
    New Resident
    Join Date
    Dec 2014
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    8
    Oh no, now have lost all my TL games, starting from lv 1 again!
    How do I get my progress back?

  5. #5
    Executive Chef [S8] Regina's Avatar
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    Sep 2012
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    2,753
    Quote Originally Posted by KrideCity View Post
    Oh no, now have lost all my TL games, starting from lv 1 again!
    How do I get my progress back?
    Sorry about that! You should have your games back already, while we were investigating your issue. Please force close the game and reopen to check. Thanks!

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