Small update on this matter: this issue is being looked into, and any further details you can provide about when you experience this issue would really help out a lot. Specifically:
- Are you able to open your game at all, or does this issue occur after you get into your game?
- Does this issue occur after a specific action? For example: you lose connectivity after trying to cook a dish, or visiting a neighbor, etc.
- Are you using the newest version of the game? If not, you may want to uninstall any older versions you have on your device and try the newest version. Don't worry, your progress will be saved between versions
- Have you tried connecting over different WiFi connections? Is this issue isolated to a single connection or does it affect multiple connections?
Thanks for your patience everyone, and thank you in advance for any info you can provide. I'll update again as soon as I get more news.