Someone is *****ing! Airship of level 5!

[Farmaniac]

Really, FM, we deserve a better explanation than this.

[1dkY]

Firemocha, please do get your act together!
What kind of a support system is this?
Are you guys understaffed?
Do you need help from me?
Come on!!! I've been playing many years and I feel as though I have a right to have access to these lvl5 airships!
Don't even get me started on the lvl3 Knights you've have made available to some players whilst fixing individual cases!!!
Get your act together. No point in threading to quit as we all know you have a care factor of 0.
Incompetent Firemocha Support Team

***Firemocha Support Team:youVe asked me to add my commence to this thread fairly quick! Now that I have can you respond to this fairly quick***

[1dkY]

Yes there is Lvl 3 Knights, I have a friend who complained about his barracks downgrading and Knights went from lvl 2 to lvl 1! Firemocha investigated his account and the solution was fix and he got a lvl 3 knight, he also notified FM of this and they are aware of it and told him that shouldn't be a problem and left it at that?!??!
I do have proof of back and forth email with pictures attached! I believe the same thing has happened with the player as this is the only player being mentioned so far.

1dky, is there really knights lvl 3 ?

[MichaelKors1]

I don't think they know how to fix it. Should get help from the staff from Castle Story. That game has loads of upgrades and never crashes. Sure like to have knights3 and airship5.

[sweetcupcake555555]

i cannot believe how unfair this is. they have rewarded these players because of a glitch that was FMs own fault. time for EVERyONE to get this upgrade.

[MichaelKors1]

Can you post better quality photos. Its hard to see clearly

[kooky panda]

We are still waiting for a reasonable answer Support???
I can see a duplicate ticket being closed yet still no answer to many upset long term paying players!

response from TL

Level 5 Airships were made available earlier this year. We have since blocked them from being upgraded, but anyone who has level 5 Airships was able to keep them. Sorry for the confusion!

[susbebe]

We are asking for a reasonable answer!! Not the same answer. This isn't fair play. Your position needs to be reviewed!
I've also left a suggestion on the suggestion and feed back form and you guys have removed it.
I SUGGEST FM REVIEW ALL POSITIONS IN FM SUPPORT AND START LOOKING INTO COMPEDENT AND PROMPT EMPLOYEES.
The end

I gave up on forum and Mail support This is the answer I got from suport:

[removed support email]
I hope I soon will get something back or better they post something here in forum.

[nita0318]

Can you post better quality photos. Its hard to see clearly

You may click on my latest post pictures, and you will get a zoom-in picture

[noya9]

response from TL

We asked for a better response. not a repeat of the previous one. This is a joke. I got attacked twice by those airships. lost 19+13 crowns. My defenses are maxed and I still can't defend it. They got me 100% in both cases.
Please explain to us how this is fair play and why we should continue playing knowing that there are attackers we cannot defend against?