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Thread: took my money from my bank account but did not give me my gold

  1. #1
    New Resident
    Join Date
    Sep 2014
    Posts
    4

    Angry took my money from my bank account but did not give me my gold

    I will put up with a lot, but when I bought gold and was not credited I checked my bank account and the money has been withdrawn. So they take real, US dollars and give nothing in return. THIS IS UNACCEPTABLE! Where do I go to get my money back?

  2. #2
    New Resident
    Join Date
    Sep 2014
    Posts
    4
    I have a Samsung Galaxy Exhibit android. I turned the phone off and back on, but It didn't help. Then I uninstalled the game and reinstalled but that didn't help either. I would like a refund or the gold. I don't think that is unreasonable.

  3. #3
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,912
    Sometimes there can be a delay in getting the gold.
    Obtain a copy of your receipt for the purchase and send an email to support@teamlava.com

    An agent will be able to assist in resolving this issue.

    Thanks!
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #4
    Hi 2elektra2. Can you send me a private message with your ticket number?

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