Can't buy Gems?

[[S8] Regina]

Just for information

Today I talked with several Danish friends who play Fantasy Forest Story from their iPhones, and they all have exactly the same problem as me. They can't buy Gems since yesterday.

Thank you for your information! We have forwarded these to the Team and they are currently investigating. Thank you!

[ciliemormor]

You're welcome. I hope you find a solution. Thank you for your kind reply.

[[S8] Regina]

We investigated this issue and it looks like there was an App Store issue that appears to be resolved. Please let us know if it is working now! As always, please let us know if you continue to experience this issue, thank you!

[vlc43]

We investigated this issue and it looks like there was an App Store issue that appears to be resolved. Please let us know if it is working now! As always, please let us know if you continue to experience this issue, thank you!

I am having the same issue. I have tried deleting/reinstalling the game, but nothing fixes the issue. When you click on the plus sign on gems to purchase, only a blank screen appears. Although, if you click to buy coins or apples, they come up fine.

[Xylenia]

I am having the same problem on my iPhone. On my iPad I had no problem buying gems. I have tried deleting and re-installing and still can't buy gems. The food and coin purchases are ok so it's only the gem window that is broken.

I was going to buy gems so I could take advantage of the sale on the Unicornucorpia. So I hope a solution is found before the sale ends.

[kooky panda]

I am having the same problem on my iPhone. On my iPad I had no problem buying gems. I have tried deleting and re-installing and still can't buy gems. The food and coin purchases are ok so it's only the gem window that is broken.

I was going to buy gems so I could take advantage of the sale on the Unicornucorpia. So I hope a solution is found before the sale ends.

Try going under settings-safari- can clear out data.
Also do a hard reset. Hold down the home and on/off button at the same time until you see the apple sign.

Check your iPhone and make sure you have the most current software update.

[[S8] Regina]

I am having the same problem on my iPhone. On my iPad I had no problem buying gems. I have tried deleting and re-installing and still can't buy gems. The food and coin purchases are ok so it's only the gem window that is broken.

I was going to buy gems so I could take advantage of the sale on the Unicornucorpia. So I hope a solution is found before the sale ends.

I am having the same issue. I have tried deleting/reinstalling the game, but nothing fixes the issue. When you click on the plus sign on gems to purchase, only a blank screen appears. Although, if you click to buy coins or apples, they come up fine.

We tested this issue on our devices and checked your accounts, the Gem page do show up. Please be sure to use the latest version of the app, and try signing out of your Apple ID and back in. Please let us know if you continue to experience this issue so we can investigate further. Thank you!