All of my games are gone!!!!

**neysstorm** · 08-06-14, 05:37 PM

I play Bakery, Restaurant, Pet, and Fashion Story. When I went to play just now, they are all four completly gone. Well, the game is there at the starting point but my games are gone. Please help.

**kooky panda** · 08-06-14, 05:47 PM

Do you have an outstanding support ticket? If so, an agent may currently have your games checking into your issue.

**DessertWolf** · 08-06-14, 05:49 PM

An agent may have been looking into your account. If your account is not returned onto your device, please contact support@teamlava.com so a support agent can take a look at your account and assist you with a recovery.

**neysstorm** · 08-06-14, 05:51 PM

I asked a question yesterday about Fashion Story. How long will my games be gone?

**kooky panda** · 08-06-14, 05:59 PM

After about 30 minutes, restart your device, then check to see if your games are back.

**kizzykookoo** · 08-31-14, 11:20 PM

what are tickets

**bobbyrae** · 09-01-14, 08:13 AM

Originally Posted by kizzykookoo

what are tickets

When you report a problem to TeamLava Support Department via email you receive a "Support Ticket".

**my607** · 09-03-14, 10:48 AM

Omg my games are all back to level 1 . What's going on here? I thought it was just me. Help please

**kooky panda** · 09-03-14, 10:50 AM

Originally Posted by my607

Omg my games are all back to level 1 . What's going on here? I thought it was just me. Help please

I noticed you posted an issue with the decorations. A support agent is probably working on your issue and have your games.
Give it about 30 minutes, then restart your game or device to see if you games come back.

**my607** · 09-03-14, 10:51 AM

Thank you and I hope it goes back to normal because I can't start from level 1

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All of my games are gone!!!!

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