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Thread: Gem store won't load.

  1. #1
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    700

    Gem store won't load.

    The gem store won't load for me. It's not my connection because I can visit neighbours fine.

    The coins and energy tabs load instantly, but the gem tab stays empty.

  2. #2
    Nightclub Owner
    Join Date
    Mar 2011
    Location
    Australia
    Posts
    8,805
    Have you tried the following:
    * logging out and logging back into your iTunes account?
    * if you're using a credit card with your account resubmitting the details?
    Have a Castle Story question? Check this thread to see if it's already been answered. For reference info check here and here. Info on goals is here.

  3. #3
    Banned
    Join Date
    Oct 2013
    Posts
    605
    As with what maguar mentioned, I suggest you completely close Castle Story, Sign out of your Apple ID, re-open Castle Story, and attempt to make a Gem Purchase. When you make the attempt, you will need to login to your Apple ID. After this, you should be able to view the store correctly. Id this doesn't help, please try contacting support@teamlava.com so a support agent can assist you.

  4. #4
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    700
    I can't attempt to purchase because the store doesn't load at all. So it doesn't prompt me to log in.

  5. #5
    Fashion Designer
    Join Date
    Apr 2011
    Posts
    700
    Oh it's loading now. Missed the gem sale though...

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