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Thread: Fantasy Forest: Current Bugs and Issues

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  1. #1
    Senior Moderator kooky panda's Avatar
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    Fantasy Forest: Current Bugs and Issues

    What can I do to try to resolve my game issues?

    iOS General Issues
    If your iOS device is having issues, make sure you've tried the following:




    • Restart your device
    • Delete and reinstall the game
    • Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.

      For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.






    Connection Issues




    1. Force shut game
    2. Disconnect device cellular/wifi setting
    3. Switch off device
    4. Power off modem and router, and power up after 2 mins if you're using wifi connection
    5. Switch on device and reconnect cellular/wifi setting
    6. Start game

      If you are using wifi, the bandwidth and number of devices connected to it are contributing factors to your connectivity performance.






    Device Performance Issues
    Some older devices may have trouble keeping up with the game.




    • Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data].
    • Check that you have sufficient space on your device. Try deleting some unused apps/photos/videos etc if you don't.
    • Store away some (if not all) animated decorations .
    • Avoid running other apps in the background
    • Let your game settle for a few minutes (3 mins or so) after starting it, before you do any activity
    • Reduce the number of neighbours if you have close to a thousand






    Display/Graphics Issues




    1. Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data].
    2. Restart device and game
    3. Delete and reinstall game if the above doesn't work






    Sync Issues
    Ensure your connection is good. Always fresh start your game before you do any actions to avoid sync issues. It is recommended that we do not leave our games running in the background.




    • If you discover that you have forgotten to close out your game, force shut it without doing any activity and start it again.
    • You can force save your game progress by visiting a neighbor, clicking on your market or clicking Social/Community.
    • Do not leave your game immediately after your last action. Try to force save your game progress and sync with Storm8 servers before closing your game.

    Last edited by kooky panda; 05-25-16 at 10:50 AM.
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  2. #2
    Not sure if anyone else has had this issue but... Despite the level of my creatures. (Lvls 1-8) they all say max level and I am unable to feed DX I tried deleting and reinstalling, force close, and hard restart. Nothing yet
    Click image for larger version. 

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    Version 1.0.0.
    Last edited by bluefoxcrystal; 06-17-14 at 08:40 PM.

  3. #3
    Quote Originally Posted by bluefoxcrystal View Post
    Not sure if anyone else has had this issue but... Despite the level of my creatures. (Lvls 1-8) they all say max level and I am unable to feed DX I tried deleting and reinstalling, force close, and hard restart. Nothing yet
    Click image for larger version. 

Name:	image.jpg 
Views:	29 
Size:	20.4 KB 
ID:	13914

    Version 1.0.0.
    I am having the same issue this morning. All was fine last night. Am on iphone4 iOS7 latest version and version 1 of fantasy forest.

  4. #4
    Executive Chef FrozenTurtle's Avatar
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    Quote Originally Posted by bluefoxcrystal View Post
    Not sure if anyone else has had this issue but... Despite the level of my creatures. (Lvls 1-8) they all say max level and I am unable to feed DX I tried deleting and reinstalling, force close, and hard restart. Nothing yet
    Click image for larger version. 

Name:	image.jpg 
Views:	29 
Size:	20.4 KB 
ID:	13914

    Version 1.0.0.
    This should be fixed now! You may have to restart your app for the game to update. Thanks!

  5. #5
    New Resident
    Join Date
    Jun 2014
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    Same issue

    Can Teamlava Fix it?

  6. #6
    Senior Moderator kooky panda's Avatar
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    Thanks for the report. I will flag this over.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #7
    Rhino Keeper
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    Los Angeles, CA / Norway
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    Battleground rewards

    Solved
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    Last edited by tvangstanke; 07-03-14 at 05:42 PM. Reason: Solved

  8. #8
    Executive Chef FrozenTurtle's Avatar
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    Quote Originally Posted by tvangstanke View Post
    Solved
    Glad the issue resolved itself!

  9. #9
    Quote Originally Posted by tvangstanke View Post
    Solved
    My game says the same thing, what can I do? I am locked out of battles.

  10. #10

    Unhappy

    Quote Originally Posted by Rosebuds51 View Post
    My game says the same thing, what can I do? I am locked out of battles.
    It worked for one battle and now it is locked again. Getting frustrated!

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