What can I do to try to resolve my game issues?
iOS General Issues
If your iOS device is having issues, make sure you've tried the following:
- Restart your device
- Delete and reinstall the game
- Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.
Connection Issues
- Force shut game
- Disconnect device cellular/wifi setting
- Switch off device
- Power off modem and router, and power up after 2 mins if you're using wifi connection
- Switch on device and reconnect cellular/wifi setting
- Start game
If you are using wifi, the bandwidth and number of devices connected to it are contributing factors to your connectivity performance.
Device Performance Issues
Some older devices may have trouble keeping up with the game.
- Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data].
- Check that you have sufficient space on your device. Try deleting some unused apps/photos/videos etc if you don't.
- Store away some (if not all) animated decorations .
- Avoid running other apps in the background
- Let your game settle for a few minutes (3 mins or so) after starting it, before you do any activity
- Reduce the number of neighbours if you have close to a thousand
Display/Graphics Issues
- Clear cache - go to Safari in Settings app on iOS device and click [Clear History and Website Data].
- Restart device and game
- Delete and reinstall game if the above doesn't work
Sync Issues
Ensure your connection is good. Always fresh start your game before you do any actions to avoid sync issues. It is recommended that we do not leave our games running in the background.
- If you discover that you have forgotten to close out your game, force shut it without doing any activity and start it again.
- You can force save your game progress by visiting a neighbor, clicking on your market or clicking Social/Community.
- Do not leave your game immediately after your last action. Try to force save your game progress and sync with Storm8 servers before closing your game.
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Originally Posted by bluefoxcrystal
