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Thread: Why can't I purchase gems

  1. 05-20-14, 05:02 PM #1
    signer88
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    Why can't I purchase gems

    I want to purchase gems that you show are on sale but all I get is a blank screen. House name is Done. Level 100. Account signer88.
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  2. 05-20-14, 06:21 PM #2
    kooky panda
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    Check and make sure you have the most current apple software update for your device.

    If so try going under settings-safari and clear out cookies, then restart your device.

    If still issues, try deleting and redownloading the game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
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  3. 05-20-14, 08:17 PM #3
    signer88
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    I have done all of the above to no avail.
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  4. 05-21-14, 05:15 AM #4
    kooky panda
    kooky panda is offline
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    Send an email to support@teamlava.com so an agent can check your game.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
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