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Thread: Cupcake Mania- Current Bugs and Issues

  1. #1
    The Honorable Panda
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    Cupcake Mania- Current Bugs and Issues

    Current version of the game:
    iOS -

    Making sure you are using the most current version can help with many problems.


    If you would like to report a bug in Bubble Mania, please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

    Android General Issues
    To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Market/Google Play, either go to My Apps, or search game name (or teamlava), click on app, open Description information, on the bottom it will show the current game version

    If your Android device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game *note - reinstalled games will need to be moved to the SD card again
    Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
    Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
    You can use a task killer/manager to help free up memory for your device

    Kindle General Issues
    To check for your device version - Go to Settings, More, Device, System Version
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open Amazon Market, search game name (or teamlava), scroll down to see current version

    If your Kindle is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Go to Settings, More, Applications - find your game, click, clear cache
    If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on

    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    Transferring games - Several different ways to transfer. Make sure you have downloaded all TL games you want transferred before starting. You can not have only one game transferred, and leave others on the current device. And there is no option to play the same game with the same ID on multiple devices.

    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    Blank screen for Gem (Gold) Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  2. #2
    New Resident
    Join Date
    May 2017
    Posts
    1
    Cupcake Mania 1.5.6 on iPhone
    Something is wrong with levels 1052 and 1054

  3. #3
    The Honorable Panda
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    Quote Originally Posted by Luzilein0 View Post
    Cupcake Mania 1.5.6 on iPhone
    Something is wrong with levels 1052 and 1054
    Can you provide more details of the issue?
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #4
    Rhino Keeper
    Join Date
    Mar 2016
    Location
    Spain
    Posts
    114
    Since the latest update I can only play in landscape rather than the normal foolscap. The viewable page is square rather than full page. None of this is a problem until you need to accept rewards and the sellect button is below the viewable page.
    I have tried several hard shutdowns but nothing seems to work, my iOS and game updates are the latest versions. Any idea's

  5. #5
    The Honorable Panda
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    Quote Originally Posted by spanisheyes1 View Post
    Since the latest update I can only play in landscape rather than the normal foolscap. The viewable page is square rather than full page. None of this is a problem until you need to accept rewards and the sellect button is below the viewable page.
    I have tried several hard shutdowns but nothing seems to work, my iOS and game updates are the latest versions. Any idea's
    Try this:
    Quote Originally Posted by ClassySnakeS8 View Post
    Hey slymepit,

    Cupcake Mania is only intended to be played in the portrait orientation. This bug seems to occur when launching the game when your device is landscape. You can temporarily fix this problem by force-closing the game (double-tap home and swipe the app up) and then relaunching it while holding your device in the portrait orientation. I don't have a timeline for when this will be fixed in an update but the fix I mentioned will work for now.

    Thanks for raising this issue!
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    Rhino Keeper
    Join Date
    Mar 2016
    Location
    Spain
    Posts
    114
    Quote Originally Posted by spanisheyes1 View Post
    Since the latest update I can only play in landscape rather than the normal foolscap. The viewable page is square rather than full page. None of this is a problem until you need to accept rewards and the sellect button is below the viewable page.
    I have tried several hard shutdowns but nothing seems to work, my iOS and game updates are the latest versions. Any idea's
    Thanks I have tried your work round and it is OK about 70% of the time but not the rest. Also, if you hit 'watch a vid' the screen thins and you have to start all over yet again. I have been playing since just about the launch but it now holds no joy. There are so many match three types out there without bugs that I am getting close to deleting.

  7. #7
    Not a play issue, but unsure where to post. Are they letting this game die? There have been no updates in a long while,, no reward games, special games. NOTHING!! I also play Candy Blast & bunches going on there.

  8. #8

    No more goals coming

    Quote Originally Posted by KillasRealm View Post
    Not a play issue, but unsure where to post. Are they letting this game die? There have been no updates in a long while,, no reward games, special games. NOTHING!! I also play Candy Blast & bunches going on there.
    I have been dealing with this issue for over a year. The 'challenges' tab keeps saying 'more challenges coming soon'. But nothing comes. No matter how many levels you compelete. Please update the game for the newer Android and ios versions.

  9. #9
    Executive Chef
    Join Date
    Nov 2012
    Posts
    2,349
    Quote Originally Posted by EcoFarmWarrior View Post
    I have been dealing with this issue for over a year. The 'challenges' tab keeps saying 'more challenges coming soon'. But nothing comes. No matter how many levels you compelete. Please update the game for the newer Android and ios versions.
    I’m sorry this does not seem like a glitch. It just means that you have completed all the challenges available to your level currently.


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