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Thread: Question about in-app purchase

  1. 05-09-14, 01:08 PM #1
    scarletdragon18
    scarletdragon18 is offline
    Rhino Keeper
    Join Date
    Feb 2013
    Posts
    180

    Question about in-app purchase

    I purchased gems yesterday but haven't received them yet. Am I supposed to get them after my payment clears or was there possibly an error? Thanks in advance!
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  2. 05-09-14, 01:41 PM #2
    zoo123g
    zoo123g is offline
    Rhino Keeper
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    Oct 2013
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    408
    email teamlava. you are supposed to get them straight away
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  3. 05-09-14, 02:19 PM #3
    kooky panda
    kooky panda is offline
    The Honorable Panda
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    Mar 2011
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    You should normally see the gems immediately, but sometimes there can be delays.

    1. Try restarting your device.
    2. Try deleting and redownloading the game.

    If they are still missing, send an email to support@teamlava.com along with a copy of your iTunes receipt showing proof of purchase .
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
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