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Thread: Connection Issues / Lost Tickets

  1. #21
    New Resident
    Join Date
    May 2014
    Posts
    1
    So when can we expect a fix, this makes the game unplayable 900 coins wasted without even losing a match

  2. #22
    Lost 20 Tickets today due to "connection problems" by opponent. I always waited till the game abortet waiting. Yesterday I lost 7 Tickets. Will they be refunded somehow, or is it maybe an intentional "problem"?

  3. #23
    Fashion Designer
    Join Date
    Oct 2011
    Location
    North Carolina
    Posts
    576
    I'm so mad. Had connection issues. But waited them out, cause sometimes if I'm patient they resolve themselves and I can finish the game. Plus I was winning. The connection went in and out several times but I managed to WIN the game. Just as the game ended I got a message saying something along the lines of "Due to connection issues your game was forfeit" so I got no XP and didn't get my tickets back. Nothing!! I freaking WON the game and got nothing. This needs to be fixed yesterday.

  4. #24
    Executive Chef FrozenTurtle's Avatar
    Join Date
    Feb 2012
    Posts
    4,248
    Sorry guys! While we are investigating these causes, we are also looking at alternatives to decrease the amount of lost connections. We can't say when we might be able to resolve the issue, so we really appreciate your patience!

  5. #25
    Nightclub Owner meme1098's Avatar
    Join Date
    May 2012
    Location
    Texas
    Posts
    7,787
    In the mean time, at least fix the lost tickets problem by not deducting any when connection issues occur.
    The connection issue is happening on my iPad as I type this. Well, there goes my 8 tickets. Now I have but 1 game left. Not because of anything I did either.

  6. #26
    Farm Supplier
    Join Date
    Apr 2014
    Posts
    59
    It's so frustrating losing tickets. I lost 14 tickets while I was just being paired up for a game. I don't know what is worse; getting into a game and getting kicked out or losing them from weird connection issues in pairings. And I lost like 1200 coins after I lost in a tournament. I think that the servers might not be able to handle the increase of people they got from advertising this game in their other games.

  7. #27
    Rhino Keeper
    Join Date
    Aug 2012
    Posts
    301
    Ridiculous how many tickets we are losing. While you're "looking into" this, can you double the number of tickets we get for now or something helpful

  8. #28
    Nightclub Owner meme1098's Avatar
    Join Date
    May 2012
    Location
    Texas
    Posts
    7,787
    Well, today even before the actual game started the connection problem occurred & I lost 8 tickets. The opponents pic was loaded but it never even got to the table when the connection window popped up. I didn't even get to do a darn thing & lost tickets anyway. What a crock! Tickets should be reverted back to your account if connection issues occur. These are out of our control so why are we penalized for it?

  9. #29
    Rhino Keeper
    Join Date
    Oct 2011
    Posts
    297
    I hope they refund us some of the tickets and credit the wins back. I just lost all my tickets and wasn't credited a win due to an apparent connection issue. Far too many times are people getting hung up....it's just hangs for a but and then all of a sudden game is over.

  10. #30
    Nightclub Owner bigbux3's Avatar
    Join Date
    Jun 2011
    Location
    Inside My House
    Posts
    6,507
    It's so impossible to play this game.
    Sometimes, when it's my opponent's turn, they take "a long time supposedly" until the clock runs out and instead of it going to my turn, it says "Waiting for opponent" in the bottom left for about 5-10 minutes straight.
    This game is really glitchy. I might delete it soon
    Bigbux3
    cuz smallbux... sux!

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