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Thread: Connection Issues / Lost Tickets

  1. #1
    Rhino Keeper
    Join Date
    Dec 2012
    Posts
    140

    Connection Issues / Lost Tickets

    I have entered a tournament today and won the first game. It says I have entered the semi final. In the tournament table I can see my opponent I suppose to play in semi final, and the other semi final seems finished as there is one player showing in the final part. I waited and waited but semi final game never started and I was forced to quit the tournament obviously I didn't win either.

    We're currently aware that many players are encountering connection issues. We're investigating the matter and hope to make improvements as soon as possible. Thanks for your patience! ~ FrozenTurtle
    Last edited by FrozenTurtle; 05-09-14 at 10:50 AM. Reason: added info

  2. #2
    New Resident
    Join Date
    Jan 2014
    Posts
    6

    Timed out in sharkie's billiards lost my tickets

    My opponent ran out of time and it said "waiting on opponent" for several minutes then said game timed out and took me back to main screen this happened twice and I lost 16 tickets in the process. I don't think it's fair that I lost these considering I didn't even get to play

  3. #3
    Rhino Keeper
    Join Date
    Jul 2012
    Posts
    197
    I agree. It happened to me once to. It's bad enough the timer for new tickets is set at a ridiculous time but to ave this happen as well is terrible.
    Sorry not accepting new nbrs on any games 🌸

  4. #4
    I'm playing in tournaments and sometimes it says 'waiting on opponent' so I wait and then after some time it says 'you lose'! LOL This happened at least 3 times...I'm spending real money to get these coins to enter these tournaments. This game needs some work.

  5. #5
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    I will report this over.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    Quote Originally Posted by ppayne4 View Post
    My opponent ran out of time and it said "waiting on opponent" for several minutes then said game timed out and took me back to main screen this happened twice and I lost 16 tickets in the process. I don't think it's fair that I lost these considering I didn't even get to play
    This just happened to me too.

    How annoying considering you only get so many tickets a day and now way to get more tickets until they replenish.

  7. #7
    Executive Chef FrozenTurtle's Avatar
    Join Date
    Feb 2012
    Posts
    4,249
    Thanks for the report! We're aware of an issue that happens when your opponent gets disconnected. We're working on a fix for it, but please email support@sharkparty.com if you have any additional concerns.

  8. #8
    Quote Originally Posted by FrozenTurtle View Post
    Thanks for the report! We're aware of an issue that happens when your opponent gets disconnected. We're working on a fix for it, but please email support@sharkparty.com if you have any additional concerns.
    are tickets going to be replaced or are we just out the tickets that were taken for a game that wasn't completed through no fault of our own?

  9. #9
    New Resident
    Join Date
    Jan 2014
    Posts
    6
    Yeah will my tickets be replaced?

  10. #10
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    I would sent an email to support@sharkparty.com to inquire about getting the tickets back .
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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