Connection Issues / Lost Tickets

[boxesj]

I have entered a tournament today and won the first game. It says I have entered the semi final. In the tournament table I can see my opponent I suppose to play in semi final, and the other semi final seems finished as there is one player showing in the final part. I waited and waited but semi final game never started and I was forced to quit the tournament obviously I didn't win either.

We're currently aware that many players are encountering connection issues. We're investigating the matter and hope to make improvements as soon as possible. Thanks for your patience! ~ FrozenTurtle

[ppayne4]

My opponent ran out of time and it said "waiting on opponent" for several minutes then said game timed out and took me back to main screen this happened twice and I lost 16 tickets in the process. I don't think it's fair that I lost these considering I didn't even get to play

[chokdii]

I agree. It happened to me once to. It's bad enough the timer for new tickets is set at a ridiculous time but to ave this happen as well is terrible.

[GooglyMoogly22]

I'm playing in tournaments and sometimes it says 'waiting on opponent' so I wait and then after some time it says 'you lose'! LOL This happened at least 3 times...I'm spending real money to get these coins to enter these tournaments. This game needs some work.

[kooky panda]

I will report this over.

[glitterbabies]

My opponent ran out of time and it said "waiting on opponent" for several minutes then said game timed out and took me back to main screen this happened twice and I lost 16 tickets in the process. I don't think it's fair that I lost these considering I didn't even get to play

This just happened to me too.

How annoying considering you only get so many tickets a day and now way to get more tickets until they replenish.

[FrozenTurtle]

Thanks for the report! We're aware of an issue that happens when your opponent gets disconnected. We're working on a fix for it, but please email support@sharkparty.com if you have any additional concerns.

[glitterbabies]

Thanks for the report! We're aware of an issue that happens when your opponent gets disconnected. We're working on a fix for it, but please email support@sharkparty.com if you have any additional concerns.

are tickets going to be replaced or are we just out the tickets that were taken for a game that wasn't completed through no fault of our own?

[ppayne4]

Yeah will my tickets be replaced?

[kooky panda]

I would sent an email to support@sharkparty.com to inquire about getting the tickets back .