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Thread: Help with Gem box purchases

  1. #1

    Unhappy Help with Gem box purchases

    Hey so I've been having a problem. You those boxes you can buy using gems? Well I clicked that page by accident and it made me buy 2 boxes, taking away all my gems (which was the amount needed to purchase two boxes). It was an accidental purchase and I want my gems back. Can't there be at least be a pop-up option when you click a box that says "Are you SURE you want to purchase this?" It makes me mad as soon as you click the box, it takes away your gems and counts it as a purchase. There should at least be a warning. Is it possible to get my gems back? I'll even throw away those prizes I got. I'm just upset I have lost all my gems for an unintentional purchase.

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    I am sorry this happened.

    For loss of gems, you will need to send an email to support@teamlava.com for assistance.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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