As I've said before ... I even check the inventory and the rewards don't show there either ... I don't get them! The photo was (I thought) just to show you I'm not getting anything ... if I did a grab of the inventory, that wouldn't be proof (I thought).
Anyway, I had a reply from them and I know they haven't even gone into my account because they've said pretty much the same as you have here.
There is something wrong with my game! another thing ... it's only letting me sent 2 gifts
... it's bugged and no one seems interested in the money I've already spent on it!!!!
guess I'll put it down to experience and stay well clear of it!