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Thread: Purchased gems and did not receive them.

  1. #1
    Rhino Keeper
    Join Date
    Nov 2012
    Posts
    132

    Purchased gems and did not receive them.

    I've now made a gem purchase twice, and have not received my gems. I put in a ticket on Thursday with TL for the first purchase and have had no response, save the canned one, saying they're extremely busy. I made the mistake of trying to purchase again tonight, and again, got nothing! I would expect a better response time than this! If there are that many issues, pls hire enough customer support staff to deal with it!

  2. #2
    Executive Chef CuddlyDragon's Avatar
    Join Date
    Apr 2012
    Location
    Sunny California
    Posts
    1,170
    Hi jacksusa,

    If you have received your receipt please make sure to include it in the ticket if you haven't already.
    TeamLava Staff - CuddlyDragon [Send Private Message]
    Support Email: support@teamlava.com
    Forum Questions: Community Manager Thread

  3. #3
    Rhino Keeper
    Join Date
    Nov 2012
    Posts
    132
    Have had many responses, but still do not have my gems, or my money back.

  4. #4
    Rhino Keeper
    Join Date
    Nov 2012
    Posts
    132
    Quote Originally Posted by jacksusa View Post
    Have had many responses, but still do not have my gems, or my money back.
    Not happy! Bought gems to purchase Xmas items, too late. Can't buy to purchase the current LTO! Why can't this be corrected?

  5. #5
    Rhino Keeper
    Join Date
    Nov 2012
    Posts
    132
    And, I did copy my first receipt, and still have no gems.

  6. #6
    Rhino Keeper
    Join Date
    Nov 2012
    Posts
    132
    I have included my first non-received receipt. Thanks, Susan

  7. #7
    Rhino Keeper
    Join Date
    Nov 2012
    Posts
    132
    Still nothing...very frustrating.

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