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Thread: Can I have my old account back?

  1. #1
    New Resident
    Join Date
    Jan 2014
    Posts
    2

    Question Can I have my old account back?

    Hi, I wanted to ask if you can recover an account Storm8 in the game "Fashion Story". Let me explain: in 2013 I downloaded on my tablet "Fashion Story", my ID was Stefani07. Then this tablet broke and I bought another one and I downloaded the game again and I had to register again with another ID. I would like to know if I can access the game with my old ID (Stefani07) and then continue to play with my old account.

    My current ID is: MNRLAURA
    Boutique name: HAUS OF GAGA
    Level: 15

    My OLD ID is: Stefani07
    Boutique name: Stefani
    Level: 21

    Thanks.
    Last edited by MNRLAURA; 01-05-14 at 11:23 AM.

  2. #2
    Executive Chef
    Join Date
    Dec 2012
    Posts
    1,444
    if you remember the password (don't post it here!))) you can use these games to login https://forums.storm8.com/showthread....Limited-Games!

  3. #3
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,963
    If you do not know you password to your old account, you can send an email to support@teamlava.com for assistance in getting your old games and storm ID back.
    (before emailing support make sure you go under menu-help in your current game and set a password for your current storm ID)
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #4
    New Resident
    Join Date
    Jan 2014
    Posts
    2
    I sent the email and I receveid an automatic email where there is write that if I want my old ID back I must put this informations:

    - The temporary (new) Storm8 ID on your current device (we will recover your game to this device): I KNOW
    - The Storm8 ID you want recovered (your old account):I KNOW
    - Device model you will be using: TABLET (?)
    - Which game(s) did you play?: I KNOW
    - Your old Profile Name and Level: I KNOW
    - How many Neighbors did you have? I DON'T KNOW, I DON'T REMEMBER
    - How many Gems or Gold did you last have on your old account? (we require this info to verify your account): I DON'T KNOW, I DON'T REMEMBER

    You can see that there are informations that I don't remember.. Is it a problem?
    Last edited by MNRLAURA; 01-05-14 at 11:18 AM.

  5. #5
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,963
    These are security questions to make sure the storm ID and games you want moved over are yours.
    Answer the questions the best you can and then see what support says. They may ask you additional questions .

    Give as much information on your device as you can.


    Closing thread for privacy since this is a specific support issue.
    Do not post Support emails or private communications in the forum
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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