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Thread: Someone or something took over my store overnight and changed everything.

  1. #1
    New Resident
    Join Date
    Dec 2013
    Posts
    2

    Someone or something took over my store overnight and changed everything.

    Last night my store was fine. I made a few cosmetic changes. Tonight half of my racks and furniture is gone. Dressing rooms have changed. Clothes are displayed that I didn't order. I switched devices a month ago and to set up my accounts on the new tablet, I don't think a password was required. So I think someone has actually stolen my store. Though the same store should only be allowed on one device.
    I didn't lose changes either. These changes aren't thingS reverting back to what I ever had before. It makes no sense. They also expanded so I'm Out over a million coins.
    What do I do?

  2. #2
    New Resident
    Join Date
    Dec 2013
    Posts
    2
    This was certainly deliberate. They also changed my profile to a different outfit and made me blonde. There's is clearly a flaw that makes it possible to transfer to a new device with no password. This has to be fixed. I've lost my store and if they feel like it they could take all of my games it seems.

  3. #3
    Executive Chef
    Join Date
    Jan 2013
    Posts
    1,765
    Wow you should email support@teamlava.com

    I hope they compensate you for loss items or if they could revert everything back would be great
    Good luck

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    I am sorry this has happened, please send an email to support@teamlava.com.
    Give them your storm ID and also the specific tablet that you play on.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Banned DaojinWildfire's Avatar
    Join Date
    Sep 2011
    Posts
    3,010
    I took a look at your account and your device is the cause of the issue. Please send an email to support@teamlava.com so we can help you and explain why it happened. Thanks!

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