I'd love to see something other than the current two chat thing they got going on. Storm 8 should've implemented a global chat/pm system with different rooms users could create and just use the chosen stormid for names. That way you could have a good time with all your buddies over all the games, even if they weren't in the same game you happened to be in at the minute. Yes it's like the forums, but it would be a little more private than here.
I'd want severe punishments for abuse though, like your account gets reset to the beginning (retaining/returning any purchased gems). Anything less and it's just a joke that "so and so got muted for X, isn't that a hoot?" Or their buddies join in on the harassment and it becomes part of their game to see how fast/many can get muted. It would only take getting busted down to nothing once for someone to learn to hold their tongue. If they left the game, good riddance. But I'm very black and white with that kind of stuff.