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Farm Supplier
Small question about lost game vs support
I need to ask you, i'm trying to get my other game back on the phone.
Don't have ? password so i wrote to support.
What is your experience? How long does it take to get ? reply?
It's been closer to a week and i miss my game a LOT.
(i'd: 111garg111 )
I know, i sound like a kid "are we there yet?"
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Grand Emperor
I've had support transfer my games twice. The first time it took a half hour and the secon time an hour. That was the time to transfer the games, the first reply was sooner.
Check your our spam folder. Or check the ticket status at support.teamlava.com.
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Grand Emperor
Forgot to mention that with the 4 day holiday weekend you won't get a response until Monday at the earliest
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Farm Supplier
Thx for fast reply.
You're right, the holiday...
Don't have it here so forgot about it.
Thx again sir.
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Rhino Keeper
Not to mention all the emails they will have received due to the crashes easrlier this week. I wrote to them on Tuesday and still waiting for a reply
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The Honorable Panda
00gargoil000- It can take 3-5 business days for an agent to respond to your email. Thursday/Friday was a US holiday.
There is limited staff working on weekends and holidays.
An agent should be responding soon!
Note: When get your games back, be sure and set up a password for your storm ID.
Need me? Send Me A Private Message
Note: Due to some personal matters, I will not be on over the weekend.
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