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Thread: In-App Purchases?

  1. #1
    New Resident
    Join Date
    Nov 2013
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    1

    In-App Purchases?

    Hi! So I made an intentional in-app purchase for gems but it hasn't given them to me. I tried to repurchase because they hadn't charged me for the first one yet and it kept telling me I had already purchased it but needed to download it. However. It did charge the for the gems a couple minutes after but still no gems. This is my first in-app purchase ever so I'm pretty clueless. Do I need to go sew here to "pick up" my gems or is this a bug? Thanks!

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
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    51,961
    Try restarting your device .
    Sometimes there can be a delay in the gems getting credited.

    If after restarting your device, if they still do not show up, send an email to support@teamlava.com along with a copy of your receipt.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    New Resident
    Join Date
    Apr 2013
    Location
    South Beach, Fl
    Posts
    6
    If u get a response I'm having same issue

  4. #4
    Farm Supplier
    Join Date
    Dec 2011
    Posts
    56
    Quote Originally Posted by mycheedo View Post
    Hi! So I made an intentional in-app purchase for gems but it hasn't given them to me. I tried to repurchase because they hadn't charged me for the first one yet and it kept telling me I had already purchased it but needed to download it. However. It did charge the for the gems a couple minutes after but still no gems. This is my first in-app purchase ever so I'm pretty clueless. Do I need to go sew here to "pick up" my gems or is this a bug? Thanks!
    Were you able to get this resolved?? I'm not getting my purchase (gems) either.

    I've tried all of the trouble-shooting...and nothing.

  5. #5
    Farm Supplier
    Join Date
    Dec 2011
    Posts
    56
    Quote Originally Posted by kooky panda View Post
    Try restarting your device .
    Sometimes there can be a delay in the gems getting credited.

    If after restarting your device, if they still do not show up, send an email to support@teamlava.com along with a copy of your receipt.
    It usually takes me a day or two to get a receipt - is there something else we can do?

    Also, I'm trying to email them but can't because every time I try to send it it tells me that my "string" does not match. I've tried SEVERAL times.

    REALLY makes me regret those gem purchases this morning - that I can't seem to get. Ugh!

  6. #6
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    If your email is not going- support@teamlava.com

    Try using this https://support.storm8.com

    Check your device and make sure you have the most current software version.

    You can also try deleting and redownloading the game from the app store.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #7
    I too made a gem purchase an have paid for them. I have sent the info to team lava and have not received a response. How long does it take, email sent on Nov 30, 2013. I would really like to have the gems... This is not my first purchase, but it is also not my first glitch with purchase.

  8. #8
    Senior Moderator
    Join Date
    Mar 2011
    Location
    SoCal
    Posts
    7,415
    Support can take up to 5 business days. If it's been longer then that, reply back to the automated email, requesting a status update.
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

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