TeamLava games are currently down! - 11/25/13

[DaojinWildfire]

Sorry everyone! All TeamLava games are down at the moment, with the exception of games with offline mode (Candy Blast Mania and Jewel Mania).

We're currently looking into the issue and will try to bring them back up as soon as possible.

UPDATE 11/26/13 6:- Restart your device
You should no longer need to change your DNS settings. Please restart your device and try to log in.

UPDATE 11/26/13 - Possible work around:

Hi everyone!

There's a small percentage of players who aren't able to log in due to their ISP having an outdated DNS cache. We've updated everything on our end, but unfortunately you'll need to wait for those providers update their info as they're currently serving old information.

For Wifi ONLY, a possible work around is to set your DNS settings to Google:

Please read the steps carefully! First, please make sure ALL of your TeamLava games are closed out completely. Then, restart your device.

For Android:

• Go to Settings > Wifi > press down on your Wifi network and tap "Modify Network Config"
• Scroll to the very bottom and tap "Show Advanced Options"
• In the IP Settings box labeled DHCP, tap and change it to Static
• Scroll down to DNS 1 and DNS 2.
• Delete what's in the box and put 8.8.8.8 in the box.
• Once you've made the change, hit save.

For iOS:

• Go to Settings > Wifi > tap your Wifi network
• Tap on DNS
• Change your DNS to 8.8.8.8

Please ensure you've followed each step carefully.

[UPDATE: 11/25/13]

Thanks for your patience everyone!

All TeamLava games are coming back online. Full service should be back by 1:15 PM PST.

If you're still unable to get into the games right now, please wait a few minutes and try again.

[UPDATE: 11/26/13]

Hi everyone, if you are experiencing this issue, please restart your device (power off, wait 2 minutes, and power back on) and let us know your results.

Please try the following steps and let us know if this helps:

iOS
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

Android
1. With the browser open, select Menu
2. Select More
3. Select Settings
4. Select clear cache, clear history and clear all cookie data.

Possible work around:

Hi everyone!

There's a small percentage of players who aren't able to log in due to their ISP having an outdated DNS cache. We've updated everything on our end, but unfortunately you'll need to wait for those providers update their info as they're currently serving old information.

For Wifi ONLY, a possible work around is to set your DNS settings to Google:

Please read the steps carefully! First, please make sure ALL of your TeamLava games are closed out completely. Then, restart your device.

For Android:

• Go to Settings > Wifi > press down on your Wifi network and tap "Modify Network Config"
• Scroll to the very bottom and tap "Show Advanced Options"
• In the IP Settings box labeled DHCP, tap and change it to Static
• Scroll down to DNS 1 and DNS 2.
• Delete what's in the box and put 8.8.8.8 in the box.
• Once you've made the change, hit save.

For iOS:

• Go to Settings > Wifi > tap your Wifi network
• Tap on DNS
• Change your DNS to 8.8.8.8

Please ensure you've followed each step carefully.