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Thread: TeamLava games are currently down! - 11/25/13

  1. #1

    TeamLava games are currently down! - 11/25/13

    Sorry everyone! All TeamLava games are down at the moment, with the exception of games with offline mode (Candy Blast Mania and Jewel Mania).

    We're currently looking into the issue and will try to bring them back up as soon as possible.

    UPDATE 11/26/13 6:- Restart your device
    You should no longer need to change your DNS settings. Please restart your device and try to log in.

    UPDATE 11/26/13 - Possible work around:
    Quote Originally Posted by PonyRoar View Post
    Hi everyone!

    There's a small percentage of players who aren't able to log in due to their ISP having an outdated DNS cache. We've updated everything on our end, but unfortunately you'll need to wait for those providers update their info as they're currently serving old information.

    For Wifi ONLY, a possible work around is to set your DNS settings to Google:

    Please read the steps carefully! First, please make sure ALL of your TeamLava games are closed out completely. Then, restart your device.

    For Android:
    • Go to Settings > Wifi > press down on your Wifi network and tap "Modify Network Config"
    • Scroll to the very bottom and tap "Show Advanced Options"
    • In the IP Settings box labeled DHCP, tap and change it to Static
    • Scroll down to DNS 1 and DNS 2.
    • Delete what's in the box and put 8.8.8.8 in the box.
    • Once you've made the change, hit save.



    For iOS:
    • Go to Settings > Wifi > tap your Wifi network
    • Tap on DNS
    • Change your DNS to 8.8.8.8


    Please ensure you've followed each step carefully.
    [UPDATE: 11/25/13]
    Thanks for your patience everyone!

    All TeamLava games are coming back online. Full service should be back by 1:15 PM PST.

    If you're still unable to get into the games right now, please wait a few minutes and try again.
    [UPDATE: 11/26/13]
    Quote Originally Posted by PonyRoar View Post
    Hi everyone, if you are experiencing this issue, please restart your device (power off, wait 2 minutes, and power back on) and let us know your results.

    Please try the following steps and let us know if this helps:

    iOS
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

    Android
    1. With the browser open, select Menu
    2. Select More
    3. Select Settings
    4. Select clear cache, clear history and clear all cookie data.


    Possible work around:
    Quote Originally Posted by PonyRoar View Post
    Hi everyone!

    There's a small percentage of players who aren't able to log in due to their ISP having an outdated DNS cache. We've updated everything on our end, but unfortunately you'll need to wait for those providers update their info as they're currently serving old information.

    For Wifi ONLY, a possible work around is to set your DNS settings to Google:

    Please read the steps carefully! First, please make sure ALL of your TeamLava games are closed out completely. Then, restart your device.

    For Android:
    • Go to Settings > Wifi > press down on your Wifi network and tap "Modify Network Config"
    • Scroll to the very bottom and tap "Show Advanced Options"
    • In the IP Settings box labeled DHCP, tap and change it to Static
    • Scroll down to DNS 1 and DNS 2.
    • Delete what's in the box and put 8.8.8.8 in the box.
    • Once you've made the change, hit save.



    For iOS:
    • Go to Settings > Wifi > tap your Wifi network
    • Tap on DNS
    • Change your DNS to 8.8.8.8


    Please ensure you've followed each step carefully.
    Last edited by [S8] Elsa; 11-26-13 at 07:17 PM.

  2. #2
    Executive Chef
    Join Date
    Jan 2013
    Posts
    1,765
    Thanks for the heads up

  3. #3
    Rhino Keeper sabbywabbys's Avatar
    Join Date
    Jul 2013
    Location
    Egypt/Canada
    Posts
    107
    Its back for me. Weird thing is only castle story was down i was on farm story 2 whole time no problem.

  4. #4
    Farm Supplier
    Join Date
    Nov 2013
    Posts
    50
    Dragon Story is still down..

  5. #5
    New Resident
    Join Date
    Nov 2013
    Posts
    1
    Thanks for the info. For me Restaurant Story is still down. And I got food that needs placed o.0

  6. #6
    Executive Chef
    Join Date
    Jul 2012
    Posts
    1,588
    Oh God!!! I was going crazy, thought was my wifi connection problem, thank god, you guys made this thread!!!
    Any ideas when this problem will BE fix? Thanks for the info.

  7. #7
    Rhino Keeper
    Join Date
    May 2013
    Posts
    459
    But will time be extended for those timed quests pls? Thx

  8. #8
    Host(ess)
    Join Date
    Nov 2013
    Location
    Singapore!
    Posts
    17
    Thank you for the update! Appreciate it! :-)

  9. #9
    Rhino Keeper
    Join Date
    Jul 2012
    Posts
    164
    Same here...I was able to get into BS, but not RS

  10. #10
    New Resident
    Join Date
    Oct 2013
    Posts
    1
    I say same thing will times be extended on our games I have several I play food is ready and I done like FLY'S And I have cloths ready.

    Will we be compensated for it all being down. Glad I found this post so I know.

    Thanks.

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