Did not receive/download gems?

[Dzikry99]

I purchased a gem pack but the gems weren't added into my game. When I tried to purchase it once more, it said "You've already purchased this but it has not been downloaded. Click OK to download it now." I clicked OK but nothing happened.

I know maybe there's a delay in the transaction but how long will it take to get the gems if there is a delay? I've tried restarting the device and everything but no luck. Any suggestions/help?

[[S8] Elsa]

Our records show your purchase was delivered to your account correctly. You may need to refresh your game to see it. In the future, please contact support@firemocha.com for assistance with purchases. ^_^