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Thread: Missing the "free gem" icon

  1. #41
    Welcome to the forum, krisiaj

    I don't think it does but no harm trying if you wish.
    Send me a private message if you are looking for me.
    Storm8 Support: support.storm8.com

  2. #42
    New Resident
    Join Date
    Sep 2018
    Posts
    3
    Quote Originally Posted by Rynetory2 View Post
    Welcome to the forum, krisiaj

    I don't think it does but no harm trying if you wish.
    Thanks! Just new here

    Oh i see. Thanks! As long as the account is bind to storm8, we wont lose the account/bakery, correct?

  3. #43
    Nope, you wont lose it but make sure you have your Storm8 ID and password for recovery of account.
    Send me a private message if you are looking for me.
    Storm8 Support: support.storm8.com

  4. #44

    How to recover missing gems

    I was watching my free gem videos. Three of them loaded and then that rest of the videos vanished. What happened and can I get them back?

  5. #45
    This video watching for gems is a promotional feature which is random. The video icon disappears after you have finished the videos. You will have to wait before it comes back. The number of video is not always fix; it's subject to changes. Hope you get yours back soon.

    (Merged to existing discussion thread given it's not a bug.)
    Send me a private message if you are looking for me.
    Storm8 Support: support.storm8.com

  6. #46
    Host(ess)
    Join Date
    Jul 2015
    Posts
    29
    Quote Originally Posted by goldngrll View Post
    this happened to me, also...

    did you happen to purchase any gems with real payment?? I found a google play gift card and did this, and it was after that I noticed the icon was missing.....ugh....
    That is when my Free Gems stopped also.That is just another sucky point with this game. They really know how to suck the fun out.

  7. #47
    New Resident
    Join Date
    Aug 2018
    Posts
    1
    Hello, I am a newbie on Restaurant Story. I have the "free gems" button. When I click on it, the video starts till the end BUT I don't get any gem. And sometimes the button disappears.
    Please could you fix the bug? Thanks!
    The button come and go regularly ???!!!!
    Last edited by JadeEva; 10-10-18 at 04:50 AM.

  8. #48

    Issues

    It?s being a while that I don?t see the gem icon to watch videos or to buy gems on special.for example now it?s a special for 1.99 to going on and I don?t see on my scree. I use iOS. This happens in restaurant story long time and now it happen in bakery story. What can I do to fix it?
    Thanks
    Last edited by kooky panda; 10-11-18 at 10:05 AM. Reason: removed quote- not needed after moving post

  9. #49
    Senior Moderator kooky panda's Avatar
    Join Date
    Mar 2011
    Location
    S8 FORUM
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    50,892
    Quote Originally Posted by alexmejia94 View Post
    It?s being a while that I don?t see the gem icon to watch videos or to buy gems on special.for example now it?s a special for 1.99 to going on and I don?t see on my scree. I use iOS. This happens in restaurant story long time and now it happen in bakery story. What can I do to fix it?
    Thanks
    See post 45.
    Need me? Send Me A Private Message



    Contact Storm8 by filling out this form: support.storm8.
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  10. #50

    Missing gems

    After one purchase of gems, the videos that brings free gems are disappeared, what can I do? Help me please!!!!

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