[iOS & Android] New Login feature in Limited Games!

[kooky panda]

Last night I had switched to my old account (not the main one on my phone) to visit neighbors since it goes much faster. I tried to switch back to my main acct & it said "bad username or password". I switched back & forth approx 2 hours prior. This has happened a couple of times before & support fixed in less than an hour.

I understand it's the holiday & it's limited support (being Sunday probably doesn't help), but it's been about 15 hours. I'm not worried about food spoiled or clothes ruined but with limited time to breed dragons I'm going bonkers, lol. I only had a couple hours left last night for hatching/breeding...& now I'm losing valuable breeding time.

Should I resend the email they sent me or will that just make it take longer & be more of a pain for support?

I am sure support is behind due to the Christmas holiday.
When support gets you back, I would suggest going into your game and changing your password, and setting up an email to recover it, if this happens again.
Have you tried again? I will sometimes get this message, if I accidentally type in the wrong storm ID or password (missing one letter)

[Trixie6969]

I do have n email set up....should I type in my email instead of password?

[kooky panda]

I do have n email set up....should I type in my email instead of password?

no, but go back and retype in your storm ID and password. You may of missed a letter or number the first time.

[Trixie6969]

I have typed my storm id & password numerous times being very careful....dang you responded quick...lol.

Kooky needs a raise!!!!

[CoolesTCityEverr]

Hi forum, on the new login feature on 1 device can I Login from one account to another on the same device? I was trying it out but got the message 'overwrite progress' so I stopped I have 2 accounts now so was just wondering(:

[nky1111]

of course you have to overwrite to use another account. make sure that your old account has a storm id and password to prevent losing it.

[BlueMan_86]

Am playing Jewel Mania, and i was never able to CONNECT TO FACEBOOK... Even with latest version 1.2.1...
FIX THIS PLEASE...
It is allowed in facebook, but when I press in facebook screen to accept, than window is open and its blank... Just see cancel in top left corner....

Better make that games are connected with game center...

[kooky panda]

Hi forum, on the new login feature on 1 device can I Login from one account to another on the same device? I was trying it out but got the message 'overwrite progress' so I stopped I have 2 accounts now so was just wondering(:

That is okay. You want to override so your games will transfer over to your device. Then you can get your other storm ID and games back to the device by doing the same steps.
Just make sure you have password set up for both of your storm IDs.

[bcbridget]

Hi, I'm trying to do this on Fashion Story but I can't find my account settings

[Trixie6969]

Ok Kooky, I got in using my forum password...that makes no sense but I got into my main account. This has happened to me 3x before when I spend over an hour in my old account. I wonder if there is a glitch & wondering if I had used my forum password I would not have needed all the resets.

Support did respond with an automated email that had nothing to do with resetting my password... lol.

So, if you can't get back into the main account, try using your forum password before sending an email to support.

Thanks for all your help Kooky!