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Thread: Can't access island past 210 on iOS - island download not progressing

  1. #1

    Can't access island past 210 on iOS - island download not progressing

    Hello,

    Upon completing the level 210 I was unable to proceed to the next island.

    Usually, the island immediately after the one you are currently on is the one that has a lock icon. However, my screen is showing something bizarre: an island that is several clouds away is the one that is displaying the lock icon and a download progress (please see attached image). It seems to me that the island is not downloading properly and thus I am unable to continue. I have tried resetting the device, uninstalling/reinstalling the game and nothing worked.


    1) Support ID: 48DEM4
    2) iPad2
    3) iOS 7.0.2

    I hope you are able to help me resolve this bug.

    Thank you!
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  2. #2
    Hi, Bubamara56. Sorry to hear about that. The issue has been fixed. Please close and reopen your game again to resume playing.

  3. #3
    The same thing happened to me. Could you help out? My support ID is MUSAE9
    Thanks!

  4. #4
    I'm having a similar problem after level300. See my comment on problems and fixes thread.
    Support I.D. 7DT5VF.

  5. #5
    New Resident
    Join Date
    Nov 2013
    Posts
    2
    I have the exact same problem and it been this way for me in 2 month. When i press one of the levels it says "OH DARN! Downloading. Please wait..."

    Please fix this for me!

    Support ID: QVTVQ3

  6. #6
    Executive Chef FrozenTurtle's Avatar
    Join Date
    Feb 2012
    Posts
    4,249
    Quote Originally Posted by gina_tan123 View Post
    The same thing happened to me. Could you help out? My support ID is MUSAE9
    Thanks!
    Quote Originally Posted by mistersnow View Post
    I'm having a similar problem after level300. See my comment on problems and fixes thread.
    Support I.D. 7DT5VF.
    Quote Originally Posted by App060 View Post
    I have the exact same problem and it been this way for me in 2 month. When i press one of the levels it says "OH DARN! Downloading. Please wait..."

    Please fix this for me!

    Support ID: QVTVQ3
    This issue is something a little different, which our engineers are aware of. If you have not yet reached those islands, you will need to continue to play from your current level until you have unlocked those particular islands. Sorry for the confusion!

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